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When I started at this restaurant, those feelings all still seemed fresh. I wondered if I could handle that level of stress again every time I went to work. But it didn't take long to realize that attitude is everything. The only person I was hurting with my sour attitude at age 17 was me. The customer got his fourth refill, and I got a tension headache, so what good did it do to get so pissed all the time about the small stuff?
Maybe it comes with age, I don't know. But this time around, when a high-maintenance customer keeps me running, I don't take it personally. It's not about me, and letting it ruin my night isn't going to change the outcome for me or for the customer. He's going to get what he wants either way because that's what restaurants are for, to cater to people's wants.
Now, there are some people who ARE difficult to wait on, and sometimes I can't help but get frustrated. But the eye-rolling, the muttering under my breath -- I'm thinking those days have passed. (For the most part.) I see those sizable chips, though, squarely in place on other waities' shoulders, and I just want to pull them aside and say, "It's not that bad! Everything is fine! You'll be OK! The only person you're hurting right now is yourself!" But then I realize that the only person to whom most 15- to 22-year-old girls listen is herself. So, it's best to just half smile, mosey on by, and hum a little Bob Marley.
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